Linda Arwood

Employee Relations & Policy Development Associate

“If you are dealing with an inflammatory situation, you have to stay cool, keep avenues open and keep talking.”

- Linda Arwood, Employee Relations & Policy Development Specialist & Jay Webb Associate

Linda has over 40 years experience of all aspects of HR, predominantly gained with London Underground. She has particular expertise in Employee and Industrial Relations, policy development to meet both UK and EU employment law legislation, and people management.

Linda started her career with London Transport providing both secretarial and administrative support predominantly within the Industrial Relations arena. She quickly progressed to management within the staff relations sector of what was then London Transport Railway Operation Department (now know as London Underground) where her main responsibilities included negotiation and consultation with Trade Unions and administration of disciplinary hearings.

When London Underground was created in 1989, Linda took over as Personnel Manager for the Victoria Line with a primary role of setting up the HR function for the business unit as well as managing the day to day operation of the HR Department.

In 1992 Linda was made Industrial Relations Manager for London Underground. The key responsibilities were to negotiate and consult with the Trade Unions on both pay and conditions and to ensure that the company policies for discipline and absence management met the needs of the business.

Linda then became Employee Relations Manager for the District Line in 1995 ensuring that the right advice and guidance for issues such as industrial relations, employee selection and development, discipline, grievances, equality, absence management and pay and benefits was given

In 2000 Linda took over as the HR Policy Manager for London Underground. The Policy Management team were responsible for the production and maintenance of all HR policies for London Underground, including the associated procedures, guidance notes and employee handbooks, all to meet both UK and EU legislation. Other areas covered included maintaining the master contracts for all grades of London Underground employees and liaison with other teams on issues such as Trade Union negotiation.

Since retiring from full time employment in 2004 Linda has provided independent HR consultancy services to a wide variety of businesses, predominantly providing advice, guidance and training to managers on employment issues, and reviewing and updating HR policies, procedures and contracts of employment.

In her spare time Linda is a Trustee of the Louis Watt Memorial fund, a registered charity, of which she is both Secretary and Treasurer, and she is also a pensioner representative on the Transport for London Pension Fund Pensioners’ Consultative Council. She also provides ad-hoc HR advice to the Transport Benevolent Fund of which she was a serving Trustee up to her retirement.

Contact details
13 Dunholme Avenue
LE11 4SG
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01509 216395


A problem which, until I approached Jay, had been playing on my mind, was sorted swiftly in under a month, and very cost-effectively.


Nigel Armitage
Millington Independent Travel

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