Grievance handling

You wouldn’t do this at home….so why do it at work?

  • Have you ever been faced with a staff complaint that left you feeling out of your depth?
  • Have you ever buried a staff issue under the carpet in the hope that it will just go away?
  • Are employees lodging grievances to prevent you from managing them properly?

  • Do your grievance policies reflect current thinking on conflict resolution?

Workplace grievances can have a hugely detrimental impact on your business if not dealt with correctly. There are potential legal implications, as well as an impact on staff morale and productivity which can rapidly decline if the grievance is of a serious or sensitive nature.

At Jay Webb Consultancy Services our professional grievance investigation specialists are vastly experienced in both investigating workplace grievances and writing independent reports that may be used as evidence in an employment tribunal.

Staff complaints and grievances can be something very trivial such as an uncomfortable seat or computer position to something a lot more complex such as bullying, harassment or discrimination. Fortunately the majority of staff complaints can be resolved very easily, but sometimes things reach a stage where an independent take on the situation would work wonders.

Our professional Grievance Investigators are trained to deal with grievances and complaints in diverse working environments, and get results. Previous cases have resulted in grievances that have been on-going for a number of years, being resolved within a few weeks once our investigators became involved.

We have unrivalled expertise in the Care Sector for both Adult and Children’s services investigations in line with POVA (Protection of Vulnerable Adults Act) and POCA (Protection of Children’s Act) legislation, meaning grievances of a serious or sensitive nature can be dealt with effectively, even in environments where the most vulnerable of people are cared for.

Our Independent Workplace Grievance Investigation service can be combined with our Workplace Mediation service or Grievance Handling Training service to help you not just investigate, but resolving staff grievances, and to train your managers in how to recognised and handle grievances and complaints in-house.

We have added a Grievance Handling Case Study to give you an idea of the process that is undertaken.

For further information or to request assistance with a grievance issue Contact Us

Contact details
13 Dunholme Avenue
Loughborough
Leicestershire
LE11 4SG
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Telephone:
01509 216395


jaywebb@jaywebbconsultancy.co.uk

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Jay's advice was excellent, quick and simple.

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Chris Whittaker
Oaktree Mortgages Ltd

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